Question 1

What are “virtual sessions” and how do you utilize them?

Accepted Answer

Virtual sessions are remote sessions that use video chat and a high-resolution audio stream. This collaborative process lets you share notes, audition solutions, and provide feedback and approval in real time. It’s the closest experience to being in the studio with me.

These sessions are typically used for reviews after the first version has been delivered, helping to fine-tune any adjustments needed. In some cases, when scheduling permits, a "first listen-through" session can be arranged for new clients, providing an opportunity to meet and review the master together.

Question 2

What is your turnaround time?

Accepted Answer

With proactive planning we can minimize downtime between completing your mixes and starting the mastering process to mere days or hours.

Singles are typically accommodated within 3–5 business days.

EPs and LPs are typically accommodated within 4–7 business days.

Rush deliveries are also available upon request.

Question 3

How should I prepare my mixes for mastering?

Accepted Answer

Send your files in the native resolution they were mixed in. For example, if the mixes were done at 48kHz/24 bit, send 48kHz/24 bit files. Be sure to double check any defaults in your DAW to avoid downsampling or applying any unnecessary dither.

There is no prescriptive amount of “headroom” required, however, if your mixes are clipping over 0 dB, consider lowering your output until its not. If this isn’t possible, consider exporting at 32 bit.

If a “heated”/ highly limited mix was used during the review process that differs from the mix files provided, please include that version as well.

Question 4

What is your revision policy?

Accepted Answer

There are no limits on revisions. With the efficiency of virtual sessions projects rarely go past v2.

Question 5

What is your policy on sending updated mixes?

Accepted Answer

Updated mix files sent before the delivery window provided to you will be accommodated at no additional charge. However, mix files sent after mastering has begun, or after v1 has been delivered, will incur a charge ranging from half to full rate. Each request is evaluated on a case-by-case, not to be punitive, but to fairly account for the additional time and maintain a high standard of quality.

It is a common misconception that replacing a mix with an updated file is as simple as swapping files and exporting the result. Much of the work cannot be copied and pasted to a new file and must be done again, as well as the ingestion, print and QC processes.

Question 6

How will my files be delivered?

Accepted Answer

Your masters will be available to stream and download in hi-res on a private media player.

Question 7

What is your file storage and backup policy?

Accepted Answer

Your files are guaranteed to be stored for six months. It is strongly recommended that you download and archive your files in multiple locations (local and cloud) to ensure their long-term safety. While there is multiple layers of backup in place here, it is not intended to serve as a permanent archive.

Question 8

Do you offer stem mastering?

Accepted Answer

Yes, but it’s not always the best fit for every project. Contact Nick to discuss whether it’s the right option for your needs.

Question 9

What forms of payment do you accept?

Accepted Answer

Zelle, Venmo, PayPal, Wise, ACH, Credit Card (+3%)